Cheryll Cornelio: Customer Service Representative - Local 7 - Civil Service, Clerical Component
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It’s much more than just encoding data and putting through payments. We have great people skills, as well as problem-solving skills. We also need to practice privacy rules, know the Manitoba VSA Act, and have to be familiar with other government agency services.
Customer Service Representative – it’s not the usual job title people associate with the public service, but in the case of Cheryll Cornelio, there is no better way to describe her important role within Manitoba’s Vital Statistics Agency.
Cheryll is one of VSA’s frontline faces, but rather than help customers find the right product, she takes on the very detailed role of helping Manitobans apply for important documents like birth certificates, death certificates, and marriage certificates.
There’s no room for error when dealing with this kind of highly-secured personal information, particularly when working to investigate records.
“It’s much more than just encoding data and putting through payments. We have great people skills, as well as problem-solving skills. We also need to practice privacy rules, know the Manitoba VSA Act, and have to be familiar with other government agency services.”
On the front-lines and working behind the scenes, Customer Service Representatives like Cheryll Cornelio are there every day to get the details right and help Manitobans register their vital events.